Terms & Refunds

Who we are

These terms apply to services provided by [LEGAL ENTITY NAME], trading as Unamok, registered at [BUSINESS ADDRESS] (“we”, “us”). By booking a service you agree to them.

What you are buying

Each service is a one-off engagement, described on its own page. Payment is taken in advance through Stripe. Nothing recurring is set up, and no payment method is stored for future charges.

Prices shown exclude tax. Any applicable sales tax, VAT or GST is calculated and added at checkout based on your location.

Scope and additional time

Prices reflect the time an engagement normally takes for a typical household. A substantially larger property, or an unusually large number of devices, can take longer.

Where that looks likely we will tell you before starting, explain what is outside the time already covered, and agree any additional work and its cost with you first. We will not bill you for additional time you have not agreed to. If you would rather we simply stop at the point the included time runs out, we will do that instead.

Services covering a set number of items — drives erased or destroyed — state that number and the per-item rate beyond it on their own page.

Scheduling

After payment we will contact you to arrange a time. If we cannot agree a workable time within [NUMBER] days, you may cancel for a full refund.

Refunds

Before work begins: full refund, for any reason, no explanation needed.

After work begins: if you are not satisfied, tell us within [NUMBER] days and we will either put it right or refund the portion not yet delivered.

Cancellations by you: more than [NUMBER] hours before a scheduled appointment, full refund. Inside that window we may retain [PERCENTAGE]% to cover the reserved time.

Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

What we need from you

You confirm that you own, or are authorised to administer, the accounts, devices and networks we are asked to work on. We will ask for credentials only where the work genuinely requires it, and we recommend you change them afterwards.

Limits of the service

Security work reduces risk; it cannot eliminate it. We do not guarantee that you will not be compromised, and we do not accept liability for losses arising from incidents, whether before, during or after an engagement, except where liability cannot lawfully be excluded.

Our total liability in connection with any engagement is limited to the amount you paid for it.

Confidentiality

What we learn about your household stays with us. We do not sell, share or publish anything about your setup, and we do not use your situation as a named example without your written permission.

Governing law

These terms are governed by the laws of [JURISDICTION].

Contact

Questions about these terms: [CONTACT EMAIL].